With the contemporary shift from simply digital world to the world of mobile devices, businesses have to adjust, and we can clearly see that the concept of app solutions has already altered many industries. We are going to speak about the taxi services and car rental facilities since the trend of mobile app development has greatly enhanced user experience in this sector in recent years. Nowadays car rental websites or services worth their salt offer their clients mobile apps to provide better service and unique customer experience.
We have already written about the taxi and car booking mobile app development several years ago and should admit that little has changed from the point of view of the complementary features, but in case you want to enter the sector, you should understand its domain and make your application really exclusive.
The giant of the industry Uber is actually the colossus, whose success inspires many of the startups and existing businesses for improvement and Uber-like app development. To repeat its success, you should not just replicate the app, existing in the market, but create something unique in some way.
Let’s find out what has already been done
The basic functionality of a taxi or car rent app has not changed much lately and Uber-like app features list is still the same. The application requires simple registration and matching system, perfect GPS integration for map and routes drawing, maximum payment systems to gain as many customers as it’s possible, car and user details section, notifications and communication options and the opportunities of reviews and rating.
We have analyzed the Uber App updates and can state that in course of the latest half a year the main of them were the improvements to the pickup and drop-off experiences, updates to improve localization across the app, perfections in messaging, UI boosts, accessibility advances, enhancements to the look and feel of selecting different ride options.
However, below we would like to touch upon the features, which will help you get a taxi booking app or a car rental app, which is unique and able to outclass the competitors. Questioning yourself how to create an app like Uber, you have to conduct preliminary market research and set clear business goals, as well as define the target audience carefully. When thinking how to develop an app like Uber, you need to take certain significant aspects into consideration. The first and most important one is what users your application is intended for, whether it’s a version for passengers, drivers or admins.
1. Passenger App
Besides the key features mentioned above, you should consider the possibility of setting the pickup and dropoff locations by the passenger as well as choosing the destination from the current one. The latter feature is good for regular clients.
Provide your customer with an opportunity to search for cars and filter them according to certain criteria — proximity, class, type, etc. Here we come to the necessity of car categorizing and the opportunity to target different customer categories with one and the same application. Take care about the timely updates of vehicles availability, so that the status of a certain car becomes inactive immediately upon booking.
Allow your customers to track the ordered car as soon as the booking is finished. Knowing the driver’s current location, the client also knows the estimated time of taxi arrival. Even better it would be to provide the passenger with driver’s name and contact number, as soon as the ride is confirmed. It will facilitate easy communication with the driver in case of need.
Auto fare calculator implemented in the app directly, can help the customer to estimate the fare before a ride is booked, and generate the total fare when the desired destination reached. In such a way you make the process totally automated and clear.
The feature of history details preservation can be quite advantageous to the clients, who can then check the details of their past and planned rides, locations, destinations, costs, cars, and drivers.
In the case of app operation in different countries or within a multilingual society think about making it multilingual too. Taking care about your passengers their comfort and convenience to book a ride at any time from any place you are sure to gain lots of clients new and returned.
The safety of your passengers should always be your first priority! Unfortunately, tragedies still happen and nobody is insured against them. The recent tragedy with South Carolina college student killed after she had got into a car she thought was her Uber ride is just an extra reminder to take extra measures for your client’s safety. Make sure you have clear and understandable messages to your customers as to the car, it’s type, plate number and the driver servicing the ride.
Add several additional notifications to the client to check all the details with the driver. Take care of your passengers to have a fair name, good reputation, and loyal customers.
2. Driver App
Besides the must-have features for drivers, it’s worth considering the option of the user request acceptance or denial by the driver directly. Besides, on getting a ride request the driver should be provided with the passenger and ride details, like name and user-rating, pick-up point and destination.
3. Admin App
Without any doubt, the admin version of an app should include multiple reporting opportunities so that the administrator could get a clear picture of the drivers, cars, number of trips, clients, profits and loss, ratings for drivers, financial details, whatever.
It’s also important to have access to the promo codes and special offers used so that you can see what has worked best and adjust your marketing accordingly.
The ride-share app development has helped to enhance the standards of modern taxi services and inevitable part of car rental sites as well. Though the cost to develop an app like Uber, can be variable and depends on your individual preferences, it will definitely be paid back, since an attractive user-friendly app is sure to take your business at its peak.
If you consider delving into the development, but do not know how exactly to build an app like Uber, you need to hire the app development experts, aware of the technical aspects and having enough expertize to create a custom app for you.
Originally published in Stfalcon.com.